Operations Coordinator (m/f/d)

Introduction Want Want Group is a food manufacturer from Taiwan with 60 years of experiences making quality products. There are more than 10,000 skus have been producing in our factories in Taiwan, China and Vietnam. Want Want is the biggest rice-bases snacks producer in the world and the products can be found over 60 countries overseas.

Want Want Europe GmbH is one of the branch offices established in 2021 with a growing presence across the European market. To support the continued development of our European business, We are looking for an experienced and proactive Operations Coordinator (m/f/d) to join our team in Düsseldorf. In this role, you will coordinate day-to-day operational processes across order management, ERP, warehouse and logistics.

You will work closely with Sales, warehouses, logistics providers, suppliers and other internal and external partners to ensure that products and information move smoothly from order to delivery. This is a hands-on position for someone who enjoys solving problems, coordinating different stakeholders and taking ownership of operational processes. Want Want Europe website: https://want-want.de/ Want Want Global website: https://www.want-want.com/en/ Tasks Coordinate the operational process from customer order through to delivery Manage and maintain customer orders and operational data in the ERP system Monitor stock availability and coordinate order fulfillment Coordinate directly with warehouses and logistics providers Follow up on picking, packing, shipment and delivery status Coordinate transportation and monitor delivery schedules Track ETAs and proactively identify potential delays or operational issues Coordinate with Sales regarding stock availability, customer requirements and delivery priorities Ensure that shipping and commercial documentation is complete and available on time Coordinate with suppliers, warehouses, freight forwarders and other service providers Support import / export processes and related documentation Maintain accurate operational data and prepare regular reports Support inventory planning and demand / supply coordination Identify opportunities to improve operational processes and workflows Support cross-functional projects and other operational initiatives Profile 4–6 years of relevant professional experience in Operations, Supply Chain, Logistics, Order Management, Sales Operations or a similar role Hands-on experience with ERP systems is required Practical experience coordinating with warehouses and logistics providers is required Good understanding of order management, inventory and logistics processes Strong knowledge of Microsoft Office, especially Excel Strong organizational and coordination skills Excellent problem-solving and analytical abilities High attention to detail and accuracy Strong communication and stakeholder management skills Ability to work independently and take ownership of operational issues German – Fluent English – Conversational Experience in FMCG, food, retail or consumer goods is a strong advantage Experience with import / export processes is an advantage We offer Job security – a permanent employment contract with a growing international company Performance-related remuneration – your contribution and achievements are recognized and rewarded Great work-life balance – 30 days of annual leave, plus additional days off on Rose Monday, Christmas Eve and New Year’s Eve Excellent location – our office is located in the heart of Düsseldorf with excellent access to public transportation International and multicultural environment – work and interact with colleagues from different countries and cultures around the world Team events – 2–3 company and team events per year to connect, have fun and strengthen team spirit Unlimited snacks – enjoy a wide variety of our products with our very own “all-you-can-eat” snack selection in the office