ICP Product Specialist

Introduction

As an ICP Product Specialist, you will provide technical and commercial support to customers across Glass Expansion’s range of ICP-OES and ICP-MS sample introduction products. You will play a key role in building customer relationships, providing expert product advice and assisting customers with product selection, optimisation, installation and troubleshooting.

Tasks

• Remotely diagnose and troubleshoot issues with customers to minimise instrument downtime.
• Produce technical documentation related to marketing, sales, applications, training, repair, maintenance and installation.
• Manage customer relationships and act as a primary point of contact for technical and commercial enquiries.
• Proactively support customers with product selection and identify opportunities to develop existing customer accounts.
• Provide installations and training to customers as required.
• Attend necessary training to maintain up-to-date technical and product knowledge.
• Undertake occasional travel to visit customers, provide technical support, strengthen customer relationships and represent Glass Expansion at industry exhibitions and seminars.

Profile

Education, Knowledge, Skills and Experience:

• A minimum of a bachelor’s degree in a scientific field.
• A minimum of three years’ experience operating an ICP-OES and/or ICP-MS spectrometer.
• Strong familiarity with ICP-OES and/or ICP-MS sample introduction systems and components.
• Strong communication and customer service skills.
• Broader business management experience and strong commercial acumen will be highly regarded.