Customer Success Manager OEM (EMEA)

Tasks

Key Responsibilities

• Account Ownership & Retention: Serve as the primary commercial contact for established EMEA OEM accounts. Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention.
• Proactive Commercial Growth: Go beyond reactive order processing. Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution.
• Co-Pilot Strategic Growth: Partner closely with regional Strategic Account Managers who focus on new business development. Handle commercial continuity so they can drive new design-ins, and seamlessly transition wins into long-term accounts.
• Global & Cross-Functional Coordination: Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
• Pipeline & CRM Management: Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
• Periodic Customer Engagement: Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

Requirements

What We Are Looking For

• Experience: 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences.
• Mindset & Ownership: High self-management, independence, and internal drive. You operate well above a basic administrative level—combining tactical execution with high-level vision and process design.
• Language Skills:
• English: Business fluency required.
• German: Strong written and spoken proficiency required (a major segment of regional accounts is based in Germany).
• French: Highly desirable / big advantage.
• Technical & System Savvy: Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders.
• Education: Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.
• EU based, being based in Prague, Czechia, is a plus.

Benefits

Why Join Us?

• High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA.
• Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe.
• Flexibility: Remote work structure across Europe.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation