*Location: Valencia, Spain (Relocation Support Provided)**
*Ready for Your Next Adventure?**
Start your day in sunny Valencia, working in an international, fast-growing environment where fashion, sustainability, and customer experience come together.
If you love helping people, care about sustainability, and enjoy working in a dynamic team—this is the opportunity for you.
*About the Role**
We are working on behalf of an exciting and fast-growing Social Hospitality platform.
As a **Customer Experience Specialist**, you’ll be the voice of the brand—delivering outstanding service and creating memorable experiences for customers across Europe.
*How You’ll Make an Impact**
Supporting customers across phone, email, chat, and social channels
Delivering personalised interactions through empathy, active listening, and clear communication
Guiding customers to the best solutions, ensuring a seamless experience
Identifying recurring issues and sharing insights to improve processes
Contributing to key KPIs such as customer satisfaction, quality, and productivity
Strengthening customer loyalty through exceptional, human-first service
*Why This Role Stands Out**
Be part of a purpose-driven company
Work in an energetic, international environment
Make a real impact on customer experience and brand perception
Grow professionally in a supportive, fast-paced scale-up culture
*What We Are Looking For?**
Native-level German and a good level of English
Strong communication skills with a natural ability to empathise
A customer-first mindset and solution-oriented approach
Team spirit and enthusiasm for a collaborative environment
Flexibility and comfort in a fast-paced setting
Familiarity with tools such as Google Workspace, MS Office, and CRM systems
A unique personality that adds value to a diverse team
*What’s in It for You?**
Live and work in sunny **Valencia, Spain**
Breakfast and lunch provided at the office
Spanish health insurance included
Free Spanish language classes
Career development and growth opportunities
Monthly team events, socials, and fitness activities
Full relocation support to help you settle in easily
*Ready to Apply?**
If you’re passionate about customer experience and want to build your career abroad—this is your chance to join something meaningful.
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