International Logistics & Customer Service Coordinator

The Role:

• This role owns the day-to-day movement of goods and the customer relationships that depend on it: inbound international shipments from NTIC subsidiaries worldwide, and outbound shipments from our 3PL warehouse to customers across the EU, UK and other markets.
• Because the team is small, the person in this role is the single point of contact for customers and for our freight forwarders, brokers and 3PL. Customer service and international shipping are the heart of the job — everything else supports them.
• What Success Looks Like: - In the first year, this role is measured on: on-time shipment and delivery performance, order and documentation accuracy, customer response time, speed of resolving shipment exceptions, inventory accuracy at the 3PL, and freight cost per shipment.
• Note for Recruiting Partners: - We know that a candidate who is strong in all of the above at once is rare. Please screen on the four points below and treat everything else as trainable:
• Real international shipping documentation experience — they have personally prepared or checked export paperwork.
• Genuine customer-facing experience — they are comfortable calling a customer with bad news.
• Fluent German and English.
• Suited to a small organisation — broad scope, no specialist support functions, hands-on.
• We are not looking for a manager, a trade-compliance specialist, or a warehouse operative. This is a coordinator role with wide scope and a matching compensation range; please discuss expectations early rather than presenting profiles above the band.

Profile

• Must have:
• 2–4 years of hands-on experience in international logistics, freight forwarding, export/import or logistics customer service.
• Practical working knowledge of export and import documentation and Incoterms.
• Direct experience communicating with customers, carriers, forwarders or brokers — by phone and email, not only through a portal.
• Fluent German and fluent English, written and spoken.
• Comfortable working in an ERP or WMS system and in Excel and Outlook.
• Organised, detail-oriented and able to follow items through to closure without being chased.
• Able to work independently in a very small team, with support from colleagues in a different time zone.
• Nice to have (not required — we will train):
• Experience working with a third-party logistics (3PL) warehouse provider.
• Ocean and air freight experience, including EU/UK import and export.
• Dangerous goods / ADR awareness.
• German logistics apprenticeship (Kaufmann/-frau für Spedition und Logistikdienstleistung) or comparable qualification.
• Additional European languages.

Additional Information

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.