Branch Support Manager - Europe

A major focus will be our ERP environment, supporting processes such as:

• Purchasing and purchase orders
• Goods and invoice receipt
• Rental contracts
• Equipment on-hire and off-hire
• Recurring and final billing
• Credit notes and ad-hoc invoicing
• Customer, supplier and item master data

You will also support the effective use of CRM, Microsoft 365 and other operational applications.

Experience with inspHire, Zoho or Twinfield would be advantageous, but previous knowledge of our specific applications is not essential if you have strong ERP/business systems experience and learn quickly.

Help People Get the Best From Technology

You will work directly with colleagues across our branches to understand challenges, answer questions and identify better ways of working.

That includes:

• Providing practical systems and process support
• Training new and existing users
• Developing SOPs, quick-reference guides and training materials
• Creating screen recordings and short training videos
• Building a structured, version-controlled knowledge library
• Identifying recurring problems and addressing their root causes

Most importantly, you will explain the why , not only the how .

Connect Systems With Business Reality

Good systems only create good information when they are used correctly.

You will therefore work closely with Operations, Sales, Finance, Fleet and other Shared Services functions to improve the quality and consistency of the processes behind our data.

You will help us ensure that operational information, CRM pipelines, rental transactions, margins and management KPIs accurately reflect what is happening in the business.

Listen, Challenge and Improve

Our branches know their business and will bring you ideas and requirements.

Your job is not simply to say yes.

You will listen, understand the underlying need and assess whether the best answer is a change to a system, process, training or something else.

For larger initiatives, you will help structure requirements, assess benefits, costs, effort and risks, and make clear recommendations to leadership.

Lead a Small Team

You will lead a developing Branch Support function, expected to include approximately three team members across business support and IT/helpdesk activities .

This remains a hands-on role. You will lead the team while actively participating in support, training, problem solving and improvement initiatives yourself.

Stay Curious

Technology is changing quickly and we want to take advantage of it.

You do not need to be an AI expert, but you should be curious about tools such as Microsoft Copilot , automation and new ways technology can help colleagues work more effectively.

The Person We Are Looking For

Systems knowledge matters, but how you work with people matters just as much.

You are someone who:

• Listens before proposing a solution
• Is patient and enjoys explaining things
• Can train and support colleagues with different levels of systems experience
• Builds credibility and strong working relationships
• Can persuade and influence without relying on hierarchy
• Is comfortable constructively challenging a request
• Is pragmatic and realistic about priorities, resources and costs
• Learns new business processes quickly
• Enjoys solving problems
• Is comfortable being visible and close to the operational business
• Is curious about technology and AI

You should be equally comfortable discussing a process with a branch administrator, working through a systems problem with IT, understanding a commercial requirement from Sales or presenting a recommendation to leadership.

European Scope

The role supports operations across Germany, the United Kingdom, the Netherlands and France .

Regular interaction with the branches is a fundamental part of the position. You should therefore be willing to travel across our European locations , build strong relationships with local teams and spend time understanding how our operations work in practice.

Regular office presence is also expected, currently anticipated at up to three days per week at our office in Potsdam.

Why This Role?

This is an opportunity to shape a developing European support function rather than simply inherit an established helpdesk.

You will have the opportunity to influence:

• How we use our business systems
• How we support and train users
• How processes are standardised across countries
• How knowledge is documented and shared
• How new technology and AI are adopted
• How Branch Support develops as our European organisation evolves

If you enjoy bringing together people, processes and technology and want a role where you can see the practical impact of your work across the business, we would like to hear from you.

Rain for Rent International is an equal opportunity employer. We are committed to creating an inclusive working environment and welcome applications from all qualified candidates, regardless of gender, age, disability, ethnicity, religion, sexual orientation or any other characteristic protected by applicable law.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation