Business Analyst Data Intelligence Platforms (m/w/d)

Working closely with Business Units, Delivery Managers and customer stakeholders, the individual contributes to the establishment of repeatable and operationally robust service models.

Key Responsibilities

Transition & Service Readiness

• Support transition planning for new Managed Team and Managed Service engagements
• Define operational readiness criteria and delivery controls
• Identify risks, dependencies and mitigation plans
• Coordinate handover activities between sales, delivery and customer organisations

Delivery Governance

• Design governance structures and service management frameworks
• Define reporting concepts, KPIs and service performance mechanisms
• Support governance boards, service reviews and steering meetings
• Contribute to continuous service improvement initiatives

Data & Intelligence Platforms Advisory

• Provide subject matter expertise in data platform and analytics environments
• Support customers in establishing scalable delivery models for data and intelligence services
• Contribute to platform governance and operational models
• Support service opportunities in data, analytics and intelligence-related domains

Practice Development

• Develop reusable delivery and governance standards
• Contribute to delivery methodologies and templates
• Support knowledge sharing across Business Units and delivery organisations
• Strengthen Practice capabilities within data-driven service environments

Experience & Qualifications

• 8+ years of experience in Service Delivery, Managed Services, Operations or Data Platforms
• Experience with enterprise-scale data and analytics environments
• Strong governance, reporting and stakeholder management capabilities
• Experience designing and operating service models
• Strong analytical and organisational skills
• Successful service transitions
• Governance compliance and SLA performance
• Growth of Data & Intelligence service capabilities
• Delivery quality and service stability
• Fluent German & English

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation