Senior Product Manager – Delivery & Shipping Experience (m/f/d)

About the role:

Every successful e-commerce experience ends with a delivery—but every great customer experience starts with trust. As our Senior Product Manager – Delivery & Shipping Experience, you’ll shape one of the most business-critical journeys at Redcare by defining how millions of customers experience delivery before, during, and after placing an order.

Working at the intersection of Product, Technology, Logistics/Last Mile, UX and Operations, you'll own the complete delivery experience—from delivery promises and checkout options to post-purchase transparency and carrier integrations. You'll solve complex operational challenges while creating simple, intuitive customer experiences that increase trust, improve conversion and enhance customer satisfaction.

This is a high-impact role with the opportunity to shape delivery strategy across the business, driving measurable improvements in delivery NPS, checkout conversion, operational efficiency and cost per order.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation