Digital Customer Programs Manager

YOUR PROFILE

• 3+ years in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, CS Ops, or Product-Led Growth roles in SaaS.
• You're energized by building campaigns and workflows, not managing a book of business.
• Strong analytical and systems-thinking mindset; you're comfortable turning signals into strategy and campaigns into data.
• Hands-on experience with marketing automation and CS tools (HubSpot, Outreach, Salesforce, or similar).
• You know how to get customer attention through compelling copy, smart segmentation, and the right channel at the right time.
• Comfortable writing customer-facing content and campaign messaging.
• Excited by the idea of building something from scratch rather than managing something pre-built.
• Strong communicator who can translate technical signals into customer journeys and interventions.
• Comfortable with experimentation, A/B testing, and learning quickly from data.
• Passionate about improving the customer experience through scalable, automated methods.
• Background in onboarding programs, product adoption, or customer lifecycle management is a strong plus.

We offer

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• Permanent employment contract
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years
• The company is focused on long-term goals and is currently comprised of 400+ employees

INTERESTED?

And at the end, a very important note: For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!

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Posted Nov 01, 2026

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation