Expert Field Service Engineer

Introduction Medicaroid is seeking an experienced Expert Field Service Engineer . As an Expert Field Service Engineer at Medicaroid, you will support customers as professionals of Medicaroid products, and be responsible for the installation, support, troubleshooting, repair and maintenance of all our products. In the future, you will be involved in customer support when launching services not only in Germany but also in other EU countries.

You have in-depth knowledge of hinotori systems (mechanical, electrical and robotics) and use your Field Service experience. Correctly report the cause of the incident, analyze the problem, and report or document the results in data format. You also manage and improve internal equipment to maintain a better environment.

Tasks Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities. Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail. Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role.

Complete all administrative tasks in the required time frame Provide technical support to end-users and other Medicaroid employees Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades Troubleshoot, diagnose, and repair all Medicaroid products and associated equipment in accordance with procedures and within designated timeframes Keep informed of and maintain proficiency with all company products. Support for various internal improvements. Profile Bachelor’s degree (Engineering/Science) or equivalent training/experience preferred. 5+ years of experience as Field Service Engineer with Medical device.

Experience working in an ISO 13485 certified environment Excellent administrative and record-keeping skills. Willingness to perform ad hoc tasks assigned by management. Good writing and presentation skills including a strong sense of self-confidence.