Product Specialist - DACH (AI x Greentech) (m/f/d)

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You’ll Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.