Customer Engagement Manager - NRW

Responsibilities:

• Develop and maintain strong relationships with healthcare professionals, clinical experts, and multidisciplinary care teams.
• Identify, engage, and connect key stakeholders across the patient care pathway.
• Collaborate with internal teams to deliver effective customer engagement and account strategies.
• Communicate product information in a clear, credible, and compliant manner.
• Create and implement territory plans to drive product adoption and commercial growth.
• Support educational activities, stakeholder meetings, and disease awareness initiatives.
• Utilise multiple communication channels to maintain effective customer engagement.
• Gather and analyse market intelligence, customer insights, and competitor activity.
• Provide regular territory updates, recommendations, and feedback to internal stakeholders.
• Ensure all activities comply with relevant legal, regulatory, and company requirements.

Key Skills and Requirements:

• Degree in Life Sciences, Pharmacy, Business, or a related field.
• Pharmaceutical sales accreditation and/or a relevant scientific qualification.
• Strong ability to communicate scientific and clinical information effectively.
• Proven relationship-building and stakeholder management skills.
• Self-motivated, results-oriented, and commercially aware.
• High levels of integrity, accountability, and professionalism.
• Strong analytical and problem-solving capabilities.
• Ability to work effectively in a dynamic and evolving environment.
• Fluent in German and English.
• Willingness to travel regularly within the assigned territory.

If you are having difficulty in applying or if you have any questions, please contact Niklas Kaminski at .

Apply Now:

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation