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Posted Jul 15, 2026
BerlinRemote
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Salary (estimate)
Full-time reference: about €46,000/year
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.
Our Customer Support team is seeking a Customer Support Specialist (f/m/d).
As a Customer Support Specialist for our German customers, you’ll be not only working with our customers, but also gaining valuable insights about the product functionality and impact.
This role isn’t just about resolving queries – in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues. You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment.
Your responsibilities
Here's a bit more on what you can expect to be doing day-to-day:
We think you’ll need the following experience and qualifications to succeed in the role:
In addition, here are the skills and attributes we are looking for:
Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.
Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C https://www.getmoss.com/magazine/moss-series-c?origin-page=en-us%2Fcareersled by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA https://www.linkedin.com/company/moss-finance/life/c2ac8184-5388-4962-ad07-e0bcbfe080f0/?viewAsMember=true: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy https://www.getmoss.com/privacy-policy.
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273 reviews
View on Glassdoor108 reviews
View on Kununu
Estimate: about €67,000/year
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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
Broad estimate: €44,000–€75,000/year
Broad estimate: €44,000–€58,000/year
