Senior Customer Success Manager (f/m/d)

HOW YOU'LL GROW WITH US

• Proven experience: 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software or manufacturing environment.
• Business acumen & customer focus: Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn.
• Customer engagement & communication: Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills.
• Workshops & facilitation: Experience in designing and delivering impactful workshops and training sessions.
• Analytical & problem-solving skills: Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively.
• Language skills: Fluency in German (C2) and English (C1), both written and spoken.

EVERYTHING YOU NEED TO THRIVE

• 💰 Competitive compensation package: Enjoy a salary, benefits, and equity*, with annual reviews.
• 💻 State-of-the-art tools and equipment for a modern and efficient setup.
• 🍏 Health and wellness benefits: Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness.
• 🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office.
• 🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year.
• 🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*.
• 📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.*
• 🤝 Volunteering day: 1 paid day per year to give back to a cause you care about.
• Some perks apply to permanent full-time employees only.

ABOUT US

remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM. We help industrial companies to keep the physical world running by simplifying maintenance with modern, agentic software. Today, we are serving clients like Remondis, Würth, Edeka, Rotkäppchen and 300+ more. With ~28 M € capital raised by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software (CMMS/EAM).

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026