Senior Customer Success Manager (m/f/d)

Your profile

• Based in Germany
• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
• Experience working with enterprise customers and complex stakeholder structures
• Strong communicationand stakeholder management skills in German and English
• Ability to consult customers, lead workshops, and translate complexity into clear next steps
• Structured, proactive, hands-on, and customer-first mindset
• Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
• Strong understanding of corporate decision-making processes and organizational hierarchies.
• Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
• Proven experience engaging with C-level executives and senior management

Why us?

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2–3 offsites and workshops per year
• Clear development paths and a steep learning curve

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation