Operations Manager (m/f/d)

What You'll Do

• Own operations end-to-end — surveil and continuously improve operational processes and management standards across our entire portfolio of properties
• Be the single point of contact for our Customer Care team, provide them with relevant, up-to-date property information (access details, house rules, local specifics, open issues) so every guest gets a fast and correct answer
• Assist with guest communication — step in on complex requests, special cases, and escalations, and help keep our tone and response times consistently on brand
• Steer our local stakeholders on site — make sure the guest journey is smooth at every locationMonitor and act on operating room KPIs — occupancy, ADR, RevPAR, guest satisfaction scores, response SLAs, and the other numbers that tell you where to focus next
• Carry out on-site visits in coordination with our Operations Lead whenever quality checks, partner onboarding, training, or problem-solving require an on-the-ground presence
• Prioritize ruthlessly — you always know what needs fixing right now versus what can wait, and you make that call fast
• Solve issues immediately — you're hands-on by nature and would rather fix something yourself in the next ten minutes than schedule a meeting about it next week
• Lead and develop operational team members as we scale, setting the standard for how ALPAMI runs
• Champion guest happiness as a non-negotiable core value — every decision you make is filtered through "does this make the guest experience better?"

What You Bring (Must-Haves)

• 2–5+ years of experience in hospitality operations
• Bilingual in German and English (spoken and written)
• Strong written communication skills, clear, warm, and solution-oriented with guests, colleagues, and partners alike
• A genuine hands-on mentality — you fix things yourself, immediately, rather than escalating by default
• Strong prioritization skills and the judgment to resolve issues on the spot
• Stress resistance, you stay clear-headed and effective when multiple things go wrong at once
• Willingness to travel occasionally for on-site visits to our properties
• An understanding that joining a fast-growing company means flexible hours and a workload that doesn't always fit neatly into Monday–Friday, 9-to-5
• Customer happiness as a core personal value, not just a KPI

Nice-to-Have

• Experience leading a team
• Experience in guest communication or customer care, ideally in hospitality
• Deep technical understanding of hospitality tech tools (e.g. PMS, channel managers, guest communication platforms, revenue management systems)
• Familiarity with AI, you don’t step away in challenge yourself and your workflows with AI
• A driver's license
• Experience opening new locations/properties

What We Offer

• Direct reporting line to the Managing Director — your work has visibility and impact from day one
• A front-row seat and real influence on our path to 500 units next year — you won't just support our growth, you'll be one of the reasons it happens
• The autonomy of a founder-led, bootstrapped company: fast decisions, no bureaucracy, real ownership
• The chance to shape what "operational excellence" means at ALPAMI as we scale
• A team that believes 5-star experiences aren't about star ratings — they're about how we treat every single guest
• A fair, competitive salary
• A nice office in Munich
• Frequent team events
• Wellpass membership for your physical and mental well-being

Sound like you? We'd love to hear from you.

Apply with the button on this page.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026