Technical Support Engineer (m/f/d)

Optimize:

• Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
• Maintain accurate documentation of incidents, solutions, and customer interactions.
• Identify recurring problems and contribute to product and process improvement initiatives.
• Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.

QUALIFICATIONS:

Education and Experience

• 2+ years of work experience in robotics and customer-facing roles.
• Experience with remote support tools and techniques, including SSH and Docker.
• Willingness to travel across Germany

Skills

• Proficiency in Python programming and the ability to debug code.
• Working knowledge of databases and SQL
• Strong troubleshooting skills with a methodical approach to problem-solving.
• Excellent communication skills and experience working with customers in a technical support capacity.
• Familiarity with robotics systems and their operational environments.
• Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.

WHAT WE OFFER

• Wellpass (gym membership)
• Flexible working hours
• Option to work from home when needed
• A motivated team and an open culture
• Competitive compensation and excellent career development opportunities

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Oct 31, 2026

"relocation support"

Posted Oct 31, 2026

"relocation support"