Customer Reliability Engineer (m/f/d)

Role Requirements: What you need to succeed

• 3+ years in site reliability, field service engineering, technical customer success or a similar role with production systems at customer sites.
• Hands-on experience with robotics, AGVs/AMRs, industrial automation or other connected hardware fleets.
• Strong data skills: SQL, Python, and monitoring or BI tools (for example Grafana, Prometheus, Datadog, Power BI).
• Solid grasp of both software (Linux, logs, networking, cloud services) and hardware (sensors, drives, batteries, wear and maintenance cycles).
• Ideally, you have experience in predictive maintenance and familiarity with reliability engineering methods such as MTBF and FMEA, as well as condition monitoring.
• Experience with ROS, fleet management systems, and warehouse and manufacturing execution systems is a plus.
• Ability to translate technical data into business impact and ROI arguments for customers.
• Clear communicator who can present confidently to plant managers and engineers alike.
• Fluent English; German is a strong plus.
• Willingness to travel to customer sites (around 20–30%).

Why idealworks

• At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second!
• Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.
• Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job.
• For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget.
• We offer exciting corporate benefits, an attractive company pension scheme and regular team events.
• Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.
• Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026