Technical Service Product Manager – Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d)

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Technical Service Product Manager – Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d)

Olympus Europa SE & Co. KG (OEKG)

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Beschäftigungsart:

Festanstellung

Funktion:

Standort:

Hamburg

Stellenreferenz:

800

olympus-europa.com

We are seeking an experienced Technical Service Product Manager to manage the service lifecycle of our ESE & SI products across EMEA. In this key role, you will drive service innovation, technical standards, and continuous improvement initiatives while partnering with cross-functional teams to deliver customer-focused, compliant, and efficient service solutions. If you combine strong technical expertise with a passion for operational excellence, we'd love to hear from you.

Deine Aufgaben

• Ownership of the technical service product lifecycle across EMEA, including product launch readiness, in-life modifications and end-of-life management
• Introduction and implementation of new repair concepts, service methods, spare parts and tooling solutions
• Management of service-related change control processes, technical documentation and service communications
• Definition and maintenance of technical service standards in alignment with regulatory and manufacturer requirements
• Development of practical, compliant and customer-focused service solutions
• Collaboration with field service and repair teams to ensure operational service excellence
• Partnership with regional stakeholders to expand and optimize service capabilities across EMEA
• Monitoring of product performance and identification of improvement opportunities
• Translation of service insights into product and process enhancements
• Driving of continuous improvement, efficiency and service quality programs
• Cross-functional collaboration with Product Management, Engineering, Quality, Regulatory Affairs and Operations

Deine Qualifikationen

• Degree in Engineering (Biomedical, Mechanical, Electrical), Life Sciences, Product Management or a related field
• 5+ years’ experience in Technical Service Management, Service Engineering, Product Support or Product Management
• Experience within medical devices or other regulated industries preferred
• Strong technical expertise in repair processes, spare parts management, tools, jigs and service documentation
• Solid engineering or technical service background
• Experience collaborating across operational, quality, regulatory and commercial functions
• Stakeholder management and influencing skills across technical and business environments
• Analytical mindset with data-driven decision-making and problem solving
• Strong communication skills in English; additional regional languages considered an advantage
• Customer-centric, collaborative and innovation-driven approach with a focus on continuous improvement and operational excellence

Deine Kompetenzen

Deine Vorteile

• Flexible working hours, remote work possible (up to 40%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation