Customer Training Manager (m/f/d)

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.
• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.
• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.
• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE

• Proven experience in Train the Trainer programs, particularly with large groups
• Strong communication and presentation skills, able to engage and motivate users
• Experience in training professionals, ideally in the healthcare or caregiving sector
• Passion for technology adoption and empowering others to embrace change
• Fluent in German (C2), with good knowledge of English
• Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ READY TO TALK? APPLY NOW! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation