Senior Restaurant Onboarding Specialist

What we offer:

• The opportunity to help shape something extraordinary in an international environment
• A high learning and growth curve in a global technology company
• An attractive salary and flexible working hours
• Independent work in a dynamic team
• A flat hierarchy in a start-up atmosphere
• Discount on Wolt orders
• Public transport allowance
• Wellness allowance (Urban Sports Club)
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours + 30 days paid holiday

Are you excited about this opportunity because you will...

• Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
• Inform partners about processes and procedures via form, email and phone, mostly in German language
• Monitor processes and track progress through Monday.com and other Wolt software
• Learn, master and improve our systems, tools and processes

Our modest expectations

• You have a positive attitude and an entrepreneurial spirit
• You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
• You have multiple years of experience in sales, support, operations or account management
• You are able to set goals and achieve them
• You are organised, meticulous and have impeccable communication skills
• You work well in independent and diverse team environments
• You are ready for a challenge and feel comfortable as a team player
• You have analytical as well as critical thinking skills
• You are fluent in German and English (at least C1) - any other language is a plus

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation