Junior Customer Service and Success Specialist - Italian (f/m/d)

Your tasks

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver — helping us not only meet but exceed expectations. In this role, you’ll support our Italian customers throughout their entire journey, from onboarding to the end of their time with eGroup.

Your Mission:

• Drive a seamless customer experience that creates positive sentiment for our brand
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
• Maintain accurate records of customer interactions and steps taken to resolve issues

Your Responsabilities:

• Manage customer conversations across all our support channels (online and via phone)
• Onboard new customers under supervision and after their own onboarding
• Build the foundation for a long-term customer relationship
• Encourage organic growth
• Take responsibility for customer concerns and follow up issues to resolution for “complaints and feedback”
• Be the ambassador for our products and service such as customer portal and APP
• Ensure seamless documentation of campaigns and the conversation in our CRM system
• Provide customer advice and change of customer profiles when needed
• Monitor and modify contracts under the guidance of a Senior Customer Service Specialist or line manager

Your Profile:

• You have several years of experience in a customer-facing role, preferably in Customer Service, Customer Success, or Onboarding.