Head of Consulting

You lead three groups:

• Consulting: Consultants and Associate Consultants who push each customer's automation further after go-live.
• Customer Success Engineering: the CSEs who keep revenue-critical processes running.
• Client Partners: they own our largest strategic accounts within their own practice.

You report to the VP Customer Success and are part of the Customer Success leadership team.

What you'll do

• Own net revenue retention and expansion across our installed base, and lead the Client Partners who hold the executive relationships on our strategic accounts.
• Drive the automation curve after go-live, through consulting and automation sprints, so every customer reaches the productivity we committed to.
• Run Customer Success Engineering on clear service levels: priority handling for strategic accounts, critical incidents solved for every customer.
• Act as the final escalation point. Call a recovery when an account is off track, and hold the organization to the plan.
• Build the new Consulting and Customer Success Engineering teams in Germany: hire the leads, set the hiring bar and develop your team leads.
• Own the economics and operating model of the run phase across our Strategic, Enterprise and Commercial segments: cost to serve, service levels, account health and paid services.

What you bring

• 10+ years in strategy or operations consulting, customer success, professional services or operations leadership, ideally both top-tier consulting and enterprise software.
• Leadership of organizations of 15+ direct reports, including managing managers, ideally scaled in a fast-growing environment.
• A solid understanding of purchase-to-pay and order-to-cash and the ERP landscape behind them, for example from finance transformation, shared services or ERP transformations.
• A track record of owning commercial outcomes with strategic accounts on executive level such as retention, expansion or cost to serve.
• Executive presence: you hold the room with a CFO, especially when the conversation is difficult.
• Fluent German and English, spoken and written.
• Experience in AI-driven enterprise SaaS or in scaling teams across countries is a plus.

Why BLP

• Build an organization: you shape how BLP runs the run phase while it more than doubles.
• Executive ownership of our largest and most demanding customer relationships.
• Close collaboration with Customer Success leadership, Product, Engineering and Sales.
• Employee participation plan

How we work

• Impact: We create measurable business outcomes.
• Transparency: We build trust through openness.
• Ownership: We take responsibility for outcomes.
• Excellence: We relentlessly strive for greatness.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation