Assistant Store Manager W/M - Hamburg

The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.

Key responsibilities:

Performance management

• Actively participates to reach targets and optimize costs
• Guarantee an outstanding service excellence
• Drive the implementation of commercial operations & store animations

Customer service excellence

• Act as a role model, instilling the importance of customer service to the team and follow up through training
• Present and visible on the shop floor, interacting with customers and team members
• Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and storestandards(except Flagship)
• Handle and resolve customer inquiries and complaints professionally

Team management

• Support the manager in the daily team animation
• Lead by example on being on the floor and coaching to achieve customer service excellence
• With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence
• Participate to recruit sales associates, build & support newcomers with a strong onboarding path
• Promote a positive, cooperative and engaged work climate
• Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first
• Support store manager to identify talents within the team

Operational management

• Ensure the VM guidelines and brand image are respected (except Flagship)
• Participate to stock management: replenishment, deliveries, PI (except Flagship)
• Ensure SOP excellence is respected (cash desk, H&S, aftersales)
• Contribute to KPIs analysis and corrective action plan

Relay of the store manager

• Replace the store manager during their absence
• Take “4 walls” operational decisions
• Be the link between the team & the manager
• Be proactive to propose constructive action plans

Your profile

Qualifications

Your profile:

• At least 2 years of experience in retail management
• Adhere to SOP excellence
• KPIS obsessed
• Business & customer service driven mindset
• Experience in People management
• Role modeling, positive mindset, solutions oriented
• Coaching & Feedback culture
• Fluent in English, with a good working level of German
• Build personalized connections
• Ensure positive shopping experience and adhere to SOP excellence
• Appeal for performance products and their benefits
• Demonstrate operational efficiency & agility

We offer

Additional Information

What We Offer:

• A dynamic, innovative, and international work environment
• Opportunities for personal and professional development
• A friendly work atmosphere within an international team
• Attractive bonus programs and local benefits
• Discounts on AmerSports products starting on your first day

Salomon promotes diversity and inclusion and values careers based on competence and performance.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation