Senior CRM Administrator

Must-haves

• Proven experience as a Salesforce Administrator, ideally in a sales or revenue operations environment, in a fast-paced setting.
• Strong technical understanding of Salesforce Sales Cloud, automations, security/permissions, SOQL, and 3rd-party integrations.
• Hands-on experience integrating and working with 3rd-party tools - from scoping and designing secure data flows through to configuration and user adoption.
• Experience contributing to AI solutions in previous roles - whether 3rd-party AI tools or other solutions you helped evaluate, integrate, or roll out - and a genuine curiosity for how AI can improve sales workflows.
• Familiarity with SQL and analytics tooling allow you to not just fix problems, you use your analytical, process-improvement mindset to prevent them.
• Excellent stakeholder management: you can navigate competing priorities and influence without authority.
• A clear, confident communicator - equally comfortable writing a technical spec and presenting to a non-technical audience.

Nice-to-haves

• Experience with telesales tooling, especially contact-centre and voice AI tooling (e.g. Aircall, Five9, Gong, claap.io, Outreach, MixMax, or similar) - with a track record of bringing out the best in the tools you work with.
• Ability to read and write Apex and or lightning we components
• Solid understanding of Salesforce integration options and REST APIs.
• Relevant Salesforce, CRM, or AI related certifications (e.g. Advanced Admin, Sales Cloud Consultant, Salesforce Certified Agentforce Specialist).

Why you should join SumUp:

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.

🚀 Enrolment onto our VSOP program: You will own a stake in SumUp’s future success

💶 A corporate pension scheme where we match up to 20% of your contributions

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, Australia and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation