Job Board

Customer Success Manager

Posted Oct 10, 2026

Analyze in Job Fit

ARC Intelligence GmbH

Berlin

EnglishFluent German (C1+)

Open the original posting

Saving starts the application package.

Job Fit

See how close your profile is to this ad.

Salary (estimate)

Broad estimate: €44,000–€58,000/year

About this job

ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations.

We help finance teams manage planning, forecasting, reporting, consolidation, and performance management across complex corporate structures through a single intelligent platform. By combining financial data, operational workflows, and AI, we enable organizations to automate processes, increase transparency, and make faster, better decisions.

Our vision is to become the AI-native ERP system for process-heavy corporations. We are starting with finance and building toward a future where AI-powered software automates enterprise workflows.

Aufgaben

What You'll Do

Lead technical onboarding and implementation for customers.
Become a trusted advisor for finance leaders and operational teams.
Configure customer environments and support ERP, accounting, and financial system integrations.
Work closely with Engineering to troubleshoot technical issues and prioritize product improvements.
Build implementation playbooks, onboarding guides, and technical documentation.
Analyze customer usage and proactively drive adoption.

Translate customer requirements into product feedback for Product and Engineering.

Conduct customer training sessions and executive business reviews.

Support proof-of-concepts and technical product demonstrations alongside the GTM team.

Build scalable customer success processes as the company grows.

German native is a must
2–6 years in Technical Customer Success, Solutions Engineering, Implementation Consulting, Technical Account Management, or Solution Architecture.
Experience with B2B SaaS products.
Experience working with enterprise or mid-market customers.
Background in fintech, ERP, finance software, AI, or data platforms is highly desirable.

Comfortable working with APIs, integrations, and JSON.
Experience troubleshooting technical implementations.
Understanding of ERP or accounting systems (SAP, Microsoft Dynamics, Business Central, Oracle NetSuite, DATEV, etc.).
Basic SQL knowledge is a plus.
Familiarity with AI-powered software and modern SaaS architectures.
Ability to communicate technical concepts to non-technical stakeholders.

Customer-obsessed and highly proactive.
Strong analytical and problem-solving skills.
Comfortable working in ambiguity within an early-stage startup.
Excellent communication skills in English (German is a strong plus).
Entrepreneurial mindset with a desire to build rather than maintain.

Join an early-stage AI startup defining the future of enterprise finance.
High ownership from day one with direct collaboration alongside the founders.
Shape the Customer Success organization and influence product direction.
Competitive compensation and meaningful equity.
Cool office in Berlin.
Modern AI-first technology stack.
Opportunity to work with cutting-edge enterprise AI products and international customers.
Clear career progression into Customer Success Leadership, Solutions Engineering, or Product.

Find Jobs in Germany on Arbeitnow

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.

Job facts

Employer: ARC Intelligence GmbH
Role: Customer Success Manager
City: Berlin
Work mode: not stated
Language: English
Seniority: not stated
Posted: Oct 10, 2026
Source: Arbeitnow

Similar jobs

Founding Backend Engineer(Go)
TechBiz Global GmbHBerlin, Berlin
Glassdoor 4.9 (26)
EnglishFluent German (C1+)
Posted Nov 01, 2026
Estimate: about €67,000/year
TechBiz Global GmbHBerlin, Berlin
Glassdoor 4.9 (26)
EnglishFluent German (C1+)Fixed-term contract
True Talent Solutions PartnersBerlinRemote
EnglishNo visa sponsorshipFluent German (C1+)

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Broad estimate: €44,000–€75,000/year

€200,000 to €300,000/yr