(Senior) Customer Success Manager (f/d/m)

Your profile

Requirements

What you need to succeed

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.
• Exceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.
• Highly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.
• Polished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.
• Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.
• Fluency in German is a plus, alongside a foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.

Benefits

• A mission that matters: Work alongside international teams combining finance, tech, and climate science professionals to direct capital toward the world's most critical climate assets.
• Accelerated growth: We are scaling fast, and your career will too. Take opportunities to lead cross-functional initiatives and expand your strategic influence.
• True ownership: We are building in a brand-new market, meaning many of our best practices don’t exist yet. If you see a better workflow, tool, or strategy, you have the autonomy and backing to build it.
• An empowering environment: We bring together diverse global perspectives, knowing that solving complex climate challenges requires a wide mix of backgrounds and expertise.
• Real enterprise impact: Transform how global corporates approach sustainability. CEEZER hosts 50Mt+ of vetted carbon credits across all pathways, all backed by sophisticated data and institutional-grade risk management.
• A net-zero career: We practice what we preach. From your first day, we fully offset your personal and professional carbon footprint because sustainability is how we operate.

The hiring process

• An intro call with the People Team.
• A call with our SVP, Matt.
• A deep-dive case study with commercial stakeholders.
• A call with an additional stakeholders.

Create an impact with us?

We know that great talent doesn’t always follow a linear path. If your experience doesn't check every single box on this list, but you have the drive and unique strengths to excel here, we still want to hear from you.

Here, building a diverse team isn't a checkbox—It’s how we solve complex global challenges. We make all hiring decisions based on merit, skills, and potential, while actively working to keep unconscious bias out of our process. We’ve created an environment where all individuals feel valued and empowered to succeed. We welcome diverse applicants and are dedicated to providing equal opportunities for everyone to thrive.

If you need any adjustments or specific accommodations during the application or interview process, please let us know. We are here to support you.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation