Engineering Support (m/w/d)

• Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.
• Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
• Respond to basic technical inquiries and guide customers through problem-solving.
• Document issues, events, and solutions in our ticket system.
• Forward customer feedback or suggestions to the relevant internal teams.
• Identify and suggest process improvements.
• Maintain a high level of professionalism and customer service at all times.

Your profile

An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Flexibility, pragmatism, attention to detail, and self-responsibility define you. Are you customer-focused, calm under pressure, and energized by a dynamic environment? Do you have the patience to support customers step by step? If yes – you are exactly who we’re looking for!

Requirements

What We’re Looking For

• Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.
• Communication Skills: Ability to explain technical problems and solutions clearly.
• Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
• Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
• Customer Orientation: A service mindset with the patience to handle difficult situations.
• Organizational Skills: Ability to work in a structured, methodical way.
• Team Spirit: A true team player who enjoys collaboration.
• Windows Proficiency: Confident with Windows and Microsoft Office.

Requirements

• Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
• Certificates: ITIL V4 certification is a plus.
• Education: Secondary school diploma required. IT-related training or a Bachelor’s degree in a relevant field preferred.
• Background: Previous IT or system administration experience is an advantage.
• Reliability: Punctuality and a valid driver’s license (Class B) are mandatory.
• Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
• Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required – our team is very international.
• Extras: Familiarity with phone, office, or POS software is a bonus.

We offer

Location: Mainly Frankfurt Airport | Headquarters in Ober-Mörlen, Hesse, Germany

Company: IT am Main GmbH

Position: Full-time (40h/week)

• Full-time Commitment: 40 hours/week (Mon–Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).

Benefits

Why Join Us?

• Competitive Salary: Starting at €45.000/year, depending on skills and experience.
• Career Growth: Opportunities for professional development and leadership.
• Responsibility: Take ownership and maybe build your own team in the future.
• Team Spirit: Small, close-knit international team that values collaboration. #oneteam
• Onboarding & Training: Comprehensive introduction and ongoing learning.
• Exciting Locations: Work at Germany’s largest airport or in our modern HQ.
• Perks: Free coffee and beverages at both locations.
• Events: Regular team events and BBQs.
• Creative Freedom: Room to innovate and shape team culture.
• Your Choice of Gear: Select your preferred tech setup

How to

Please submit your application in English – our company language. We want to ensure all team members in our Engineering Unit can understand your documents.

Send us your CV, a cover letter, and your salary expectations.

We look forward to hearing from you

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung