Staff Application Support Specialist (m/f/d) - Berlin

Technical Support & Platform Stability

• Troubleshoot issues across market connectivity, APIs, databases, data feeds and distributed Linux-based systems.
• Analyse logs and system behaviour, write and optimise SQL, and execute controlled database changes.
• Identify recurring issues and drive permanent fixes with development and infrastructure teams.

Stakeholder Management

• Build trusted relationships with business users across Hong Kong, Frankfurt and Berlin.
• Communicate clearly and confidently under pressure, to both technical and non-technical audiences.

Technical responsibility & Local Coordination

• Act as the local technical lead: set daily priorities, coordinate workload and run handovers with other regions.
• Be the go-to escalation point for complex technical issues within the team.
• Coach and mentor junior and mid-level colleagues through pairing, reviews and knowledge sharing.
• Drive operational improvement initiatives from idea to delivery and bring others along with you.
• Promote a culture of ownership, accountability and continuous improvement.

Your Profile

Experience

• 7+ years in Application, Production or Technical Support within financial markets.
• Experience in market-making, derivatives or multi-asset trading.
• Hands-on experience supporting trading platforms, market-data systems or other real-time financial applications.
• Solid understanding of the trade lifecycle, market connectivity and production operations.
• Some experience guiding others, for example as a shift lead, mentor, incident lead or informal technical lead. Formal people management is not required.

Technical Skills

• Strong Linux skills.
• Advanced SQL.
• Experience with monitoring tools such as Grafana or similar.
• Good knowledge of APIs, distributed systems, job schedulers and system integrations.
• Strong grasp of Incident, Change and Release Management.
• AI Proficiency

What we look for in you

• You stay calm and take charge during an incident.
• You enjoy helping others get better, and people naturally come to you for answers.
• You'd rather fix a problem for good than patch it twice.

Desirable

• DevOps, SRE or software development background.
• Python scripting.
• Experience using AI tools or automation to reduce repetitive support work.

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers

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