FOC Senior Professional Crew Care

Crew Sleeping Facilities:

• Monitor crew entitlement/capacity of Crew Sleeping facilities
• Administration of all Check In and Outs via a room booking software
• Handing out Crew Sleeping badges, activate the access for dedicated single rooms/replacement orders in case they won’t be returned
• Coordinating cleaning of rooms/bunks after check out of crew members
• First point of contact for all Crew Sleeping facility issues regarding optimization/coordination & complaints or necessary room changes

Hotac:

• bookings in the European and Intercontinental DHL Network
• Forwarding of ad-hoc changes to the affected crews and to the Crew Scheduling department
• Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD/MOC) including generating new profiles in the Jumpseat tool

General Tasks:

• Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines
• Checking status if flight plans are submitted in Aviobook and if not, contacting crews
• Coordination of airside/landside transportation if required
• Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (I-Pads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc.)
• Manage Lost & Found for all fleets
• First point of contact for all issues belonging to FOC / distribute/forward information to all FOC members / pass through information for flight crews on counter
• Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC

YOUR PROFILE:

• Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other
• Several years of working experience (preferably in DHL aviation environment)
• Excellent in English and German skills (spoken/written)
• Experience of operating in a fast-paced environment
• Computer literate-proficient in the use of MS Office preferred
• AIMS/Netline Ops
• Strong interpersonal skills
• Ability to perform in a team
• Ability to communicate with people under stress
• Knowledge and understanding of airline operations and DHL transport business
• Excellent organizational skills and accurate working style
• Ability to work independently, well-structured, reliably and with dedication
• Willingness to work in shifts
• Flexibility to adjust to new situations
• High degree of service orientation

OUR OFFER:

• A workplace at a Great Place to Work for the world’s most awarded TOP Employer 2026
• An international work environment with colleagues directly at the airport
• Training opportunities tailored to your personal development
• Career advancement opportunities within the company
• Language courses suited to your personal level (German, English)
• Additional health insurance with a generous budget and various health offers
• Company-supported daycare places
• Employer-subsidized 24/7 staff cafeteria and free beverage offer
• Very affordable job tickets
• JobRad, also available as an e-bike
• Parking spaces and free e-charging stations
• Discounted flight tickets for private use
• Exciting team and company events
• Gym and sports activities on our LEJ Campus
• Pay according to collective agreement
• Option for additional time off

BECOME PART OF THE TEAM:

We look forward to receiving your application via our online system.

Your contact person is Nadine Dold. If you need any other information, please go in contact by calling +49 (0) 341 4499 1645.

CONNECT PEOPLE. IMPROVE LIVES.

#dhl #express #job #leipzig #aviation #hrbpfo #eatlej

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung