Bicycle Mechanic / Bicycle Mechatronics Technician (m/f/d) – Technical Hotline

Introduction

Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

About Us

HEPHA develops high-quality e-bikes for a wide range of applications. With innovative products, outstanding quality, and a strong focus on customer service, we continue to grow across Europe. To strengthen our technical support team, we are looking for a dedicated and motivated professional to join us. Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

Tasks

• Provide technical support to our dealers and service partners via phone and email
• Assist with troubleshooting and fault diagnosis for bicycles and e-bikes
• Handle service and warranty inquiries
• Document technical cases and solutions
• Work closely with Product Management, Quality Management, and Customer Service