Customer Support Manager (m/f/d)

Own cases end-to-end , including triage, prioritization, follow-ups, and clear closure. Set expectations and communicate clearly , especially when timelines depend on internal investigation or product/engineering input. Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.

Handle escalations calmly and effectively , balancing urgency with quality and customer trust. 🤝 Your Skillset – What you bring to the table Strong customer support foundation: you have experience in customer support, customer success, operations, or a similar customer-facing role. Experience working with support tooling , such as ticketing systems, knowledge bases, and chat/phone systems. Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust.

Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck. Comfort with technical topics (high level): you can work with concepts like integrations, browsers, devices, and permissions — without needing to be an admin or engineer. Ownership and reliability: you follow through, keep stakeholders informed, and care about quality.

Collaboration mindset: you enjoy working with different teams and helping build better ways of working. Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration. 🎯 Our Success Mindset – How we work at voize Resilience is one of your strengths: you stay calm under pressure and see challenges as opportunities. Iteration suits you: you test, learn, and improve constantly instead of waiting for perfection.

You value open communication and constructive feedback: and you contribute to a positive team culture. 🌱 Growing together – what you can expect at voize We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany Become a co-creator of our success with stock options Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have! Find more English Speaking Jobs in Germany on Arbeitnow

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung

Veröffentlicht am 01. Nov. 2026

Veröffentlicht am 01. Nov. 2026