Senior Technical Product Manager - Compliance & Recording

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

The Compliance & Recording team owns 1GLOBAL's products for regulated enterprises. We capture mobile voice, SMS and data at network level, with no app on the device, and deliver it to wherever our customers need it: their own on-site recorders and archives, or our Cloud Compliance service built on Verint Financial Compliance. On top of the recordings we offer Communications Analytics, which brings AI transcription, summaries and risk insights to compliance teams.

Our customers include 8 of the world's 10 largest banks. They rely on us for a complete, auditable record of every regulated call and message, so reliability and precision are at the heart of everything the team builds. We work closely with engineering, network, security, service delivery and commercial teams.

We are looking for a Senior Technical Product Manager to own how recorded communications are captured, delivered and analysed. This is an API-first, backend role: there is little UI at its core, because for our customers the integration is the product.

About the Role

You will lead product strategy and delivery for Compliance & Recording, from the APIs and delivery channels that move recorded data into customer environments to the AI capabilities we build on top of it.

• Own the vision, roadmap and backlog for Compliance & Recording, covering customer-managed (on-site) recording, Cloud Compliance and the integrations that connect them to customer systems.
• Define and evolve how recorded voice, SMS and data reach customers through APIs, SFTP, SMTP and S3 bucket pushes, choosing the right mechanism for each use case.
• Write precise technical requirements: API contracts, payload and metadata schemas, delivery guarantees, retry and failure handling, security controls and acceptance criteria.
• Lead large projects for our biggest compliance customers, onboarding their engineering and compliance teams with proper documentation, from scoping through rollout.
• Define and track success metrics such as delivery success rate, latency, capture completeness and time to integrate, and keep the roadmap aligned with regulatory change and the competitive landscape.

Requirements

About You

Must Have

• 6+ years in product management, with end-to-end ownership of API-first, backend or platform products where there is little or no UI.
• Deep, hands-on knowledge of APIs: REST design, authentication, versioning, webhooks, pagination, error handling and idempotency. You read OpenAPI specs, test endpoints yourself and hold your own in design discussions with engineers.
• Solid understanding of file and message-based integrations such as SFTP, SMTP and object storage (for example AWS S3), including batch versus near real-time delivery, encryption and access control.
• A track record of leading large, cross-functional projects for enterprise customers with demanding technical, security and reliability requirements.
• Clear, precise writing: requirements, acceptance criteria and edge cases that engineering teams can build from without guesswork.
• A genuine interest in compliance products and enterprise integrations. You want to understand how regulated firms capture, retain and supervise communications, and why every record matters.
• Confident communication with engineers, customer technical teams, compliance officers and executives, in fluent written and spoken English.

Nice to Have

• Telecom experience, for example mobile voice and SMS, MVNO platforms, SIP, call recording or CDRs.
• Compliance or regtech experience, such as communications recording, archiving or surveillance.
• Experience shipping AI features in production, such as speech-to-text, LLM evaluation or human-in-the-loop review.

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Legal Notice

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