Senior Labour Relations Manager - Germany and Austria

StatutoryCompliance &Consultation

• Ensure compliance withlabourlaw and Works Council requirements across Germany and Austria
• Negotiate Works Council agreements and employment-related initiatives that align with enterprise strategicobjectivesand employee interests
• Lead and manage formal consultation processes and collective engagement initiatives, including the negotiation of collective agreements and works council agreements in applicablejurisdictions
• Partner with Legal to assess employment law impacts and mitigate legal risk inlabourrelations matters

Organisational Change &Restructuring

• Lead Works Council engagement and formal consultation on significantorganisationalchanges, restructurings, and workforce decisions
• Develop communication strategies and consultation plans that are legally compliant and respectful of employee voice
• Providelabourrelations counsel to HRBPs and business leaders navigating complex people decisions acrossGermany and Austria.

Policy &ProcessDevelopment

• In partnership with the Senior Employee &LabourRelations Manager, develop andmaintainlabourrelations policies, processes, and frameworks aligned with applicable legal requirements
• Conduct regular legal and regulatory landscape analysis toanticipatechanges affecting our operations
• Provide guidance on employee relations best practice and escalation protocols
• Continuously improve processes and drive consistency in our approach to social dialogue and employee representation
• Provide training and support to managers and other stakeholders on labor relations policies, procedures, and practices to ensure consistency and compliance across the organization
• Support the implementation of new or updated people programs, policies, and practices

Your profile

Qualifications

RequiredQualifications& Experience

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of progressivelabourrelations, employee relations, or HR experience
• Deepexpertisein Works Council laws and practice in Germany and Austria
• Demonstrated experience leading large-scaleorganisationalchange and restructuring consultation processes
• Strong understanding of collective bargaining, statutory consultation, and German (and Austrian) employment law
• Excellent stakeholder management and negotiation skills, with ability to build trust across contentious issues
• Fluency in English and German is essential;additionalEuropean languages are an advantage
• Track recordofadvisingsenior leadership and HRBPs through complexlabourrelations challenges

DesirableQualifications

• Law degree or postgraduate qualification inlabourlaw or human resources
• Experience in multinational or matrixorganisationswith complex governance
• Experience in technology or high-growth companies with USA headquarters
• Certification inlabourrelations or HR (CIPD, SHRM equivalent)

CoreCompetencies

• Strategic Thinking and Business Acumen: Ability to connectlabourrelations strategy to broader business objectives
• Judgment & Decision Making: Ability to navigate ambiguity and make sound decisions under pressure
• Relationship Management: Genuine interest in understanding different perspectives and building credible partnerships
• Communication: Clear, direct communication with ability to translate complex issues for different audiences
• Resilience & Care: Commitment to balancing business outcomes with genuine care for people affected byorganisationaldecisions
• Team Player: Ability to build strong relationships across HR and the business to be able to influence and advise and drive to the right outcomes

Reporting Line & Collaboration

We offer

This role reports directly to the VP of HR EMEA and will work closely with:

• EMEA HR and Global HR Business Partners
• SeniorEmployee& Labour Relations Manager
• SeniorLabourRelations Manager, France & Netherlands (peer role)
• EmploymentLegal
• Communications onstakeholdermessaging
• Businessleadership

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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