Customer Success Associate

The Role

As Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer.

You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy.

What You'll Do

• Own the customer relationship after signing, with a focus on our largest accounts
• Guide customers from signed contract through onboarding
• Be their consistent point of contact at Lyceum
• Respond quickly to requests and issues, and make sure each one is followed up
• Build trust through regular, proactive communication
• Coordinate with our technical Customer Success Team and be responsible for building the customer success function
• Make sure our customers are satisfied and keep growing with us

What We're Looking For

• Strong technical understanding, ideally a university degree in Computer Science or similar