Customer Success Manager - Land Domain (m/f/d)

Product Lifecycle Management

• Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements)
• Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them
• Connect users with TYTAN experts, e.g., in cases of repair or maintenance

Training and Customer Learning

• Understand current and future training needs of users
• Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders

Customer Experience and Feedback

• Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions
• Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates
• Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development

Cross-Functional Collaboration

• Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities
• Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates
• Military background: 3+ years of military experience, ideally in the land domain, giving you a deep understanding of military processes, users and operational realities
• Education: A degree i n Business Administration, Economics, Finance, Engineering , or equivalent military technical training
• Technical aptitude: You’re comfortable operating complex hardware and software systems and can troubleshoot them hands-on
• Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles
• Training delivery: Experience planning or running training for operators or end users
• Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices
• Languages: Fluent German and English (C1 or above)
• Mobility: Willingness to travel regularly to customer sites and field exercises

Why TYTAN?

• Build technology with real operational impact: Develop autonomous defence systems designed to protect lives and strengthen Europe’s security
• Shape scalable defence capabilities: Work on solutions built for mass deployment, cost efficiency, resilience, and reliable production at scale
• Contribute to networked air defence: Help integrate our systems into multi-layered defence architectures alongside sensors, command systems, and effectors
• Develop for real-world operations: Build capabilities together with end users and improve them continuously based on direct operational feedback
• Move fast and take ownership: Work in a focused, high-performance team where decisions are made quickly and individual contributions have immediate impact
• Define a new generation of defence technology: Join early and help shape the products, engineering standards, culture, and direction of a fast-growing deep-tech company
• Work with an international mission-driven team: Collaborate with experienced specialists united by the goal of creating sovereign and effective security capabilities for Europe

Our Benefits

• Virtual stock options: Participate in our success through Virtual stock options (VSOPs) at the company's current valuation
• Monthly allowances: €106/month in flexible benefits including lunch discounts and EGYM Wellpass or shopping credit
• Regular health care events: Health check-ups, skin screenings, mental health workshops, and an annual vitamin infusion on us
• Referral bonus: Earn a reward when someone you refer joins the team
• Regular team events: On- and off-site activities to connect and celebrate together
• Corporate discounts: Exclusive employee discounts across a wide range of partner brands
• Flexibility : Flexible working hours and hybrid work model, plus a modern Munich office built for focus and collaboration

About us

At TYTAN, it is more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense! Join us to create a safer world for all.

WE are an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process.

Please note that we currently do not offer visa sponsorship, so we’re only able to consider candidates who already have a valid work permit. All qualified applicants are hereby encouraged to apply.

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung