Quality Engineer in Customer Complaint Handling (m/w/d)

Introduction

Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 12,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.

Looking to push boundaries in a company where your talents can shine? Join TeamNexperia.

Your tasks

KEY RESPONSIBILITIES

In this exciting position your responsibilities include amongst others:

• Be in the lead for complaint handling processes and in time reporting
• Support complex activities to identify root causes as well as the implementation of containment and corrective actions
• Review and discuss 8D reports with root cause organization and approve them
• Explain technical details as well as corrective actions to customers
• Join crisis teams and carry out risk assessments
• Support alerts and product recalls
• Work in international teams across the globe and support companywide quality improvements
• Work in close cooperation with local and international quality labs
• Key user for Quality IT tools
• Provide reporting of complaint statistics to internal stakeholders
• You will be part of the Quality department, but you will cooperate with many other departments like deveopment, fab engineering, marketing, product management and industrial engineering.

YOUR PROFILE

• PhD or Master’s degree in electrical engineering or physics