Startup Job / Mitgründer / Praktika: Senior Customer Success Manager DE

Customer Lifetime Management

• Design and execute data-driven action plans for at-risk accounts—proactively flagging issues, driving remediation steps, and demanding customer engagement when critical.
• Perform advanced analyses of usage metrics and trends to separate signal from noise—and build narratives that surface Freshflow’s impact on customer KPIs.
• Serve as the customer voice internally: leverage internal tools to build strong champions and accelerate feature prioritization.

Renewal & Expansion Leadership

• Own the full renewal cycle: forecast renewals, identify upsell and cross-sell opportunities early, and partner tightly with Sales to craft expansion plays that exceed targets.
• Prepare and deliver compelling business reviews at both manager and C-level—translating technical performance into financial impact and strategic recommendations.

Company Building & Advocacy

• Audit our existing toolkit—internally and externally—and articulate clear product and process priorities to the Product and Engineering teams.
• Resourcefully create new assets (playbooks, dashboards, guides) to solve emergent customer challenges and scale best practices across the organization.

Skills and Qualifications

There is no need to check all the boxes to apply! We are looking for a motivated, curious individual eager to learn. Here are the skills and qualities that make you an excellent candidate:

• 3+ years in B2B SaaS Customer Success or similar, including leading complex, multi-stakeholder deployments.
• Proven project management chops: you structure tasks, manage dependencies, and drive teams to on-time, on-budget delivery.
• Comfort presenting to executives: you build data-rich narratives and steer strategic discussions.
• Strong analytical ability: you dive into customer data, uncover trends, and translate them into actionable insights.
• Track record of driving renewals and expansions—partnering with Sales to hit and exceed growth targets.
• Fluency in German and English.
• Willingness to travel frequently within DACH (multiple day trips per week).
• Drivers licence (Class B) is a bonus

Why it’s more than ‘just a job’

• Personal development - Given our growing team customer base, there is abundant room to develop skills and grow within the role. When you want to further responsibility and are eager to learn, there are no limits
• Make a change - due to the fast company growth, the entire organisation needs to be constantly questioned: is this still the best way to do it or is there something better? We encourage and enable you to challenge yourself and everyone around every day
• Have an impact - every customer that we sign, each product feature that we build, and every productive customer interaction brings us closer to our mission to reduce food waste and mitigate climate change
• Think global, work local - the company is set up remote first with physical offices in Paris, Berlin, and Munich and features 12+ nationalities. This diversity is combined with the local office culture and frequent on-site store visits for a unique team culture

Hiring Process

Our ambition is to get to know you and determine together if we are going to build Europe’s next leading AI replenishment company together.

These are the steps that will help us to do so:

1. Submit your application: Send your CV and cover letter to: .

Share what drives you to join Freshflow and why you’re the ideal candidate.

2. Intro Call: A 30-minute initial conversation to get to know you, understand your motivation, and answer your questions.

3. Topical interview: A 60-minute deep dive into your expertise and how you would solve real business problems

4. Personal Deep Dive: A 60-minute conversation to understand what shaped you as a person, reflect on your experience, and past performance

5. Cultural Fit: A 45-minute conversation with the Founder and CEO to understand who you are as a person and your philosophy

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