Customer Service Representative (m,f) Banking or software products : German or Dutch

Software : 17.08. or 14.09. German and Dutch

Banking:   31.08. 26 or  21.09.26 German

• *DUTIES AND RESPONSIBILITIES**
• Management of incoming calls, chats and emails,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• *REQUIREMENTS:**
• Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written
• Holder of a high school diploma or equivalent
• Previous work experience in customer services experience
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.
• *BENEFITS:**
• Excellent remuneration package based on experience, skills and performance