Fraud Program Manager (d/f/m)

What You’ll Do

As our Fraud Program Manager, you will turn Fraud priorities into structured plans and ensure initiatives are successfully delivered across Kleinanzeigen. Sitting at the centre of Fraud Operations, you will connect teams, coordinate dependencies, and establish scalable processes that help us respond effectively as fraud patterns, tools, and business needs evolve. You will work closely with Fraud, Product, Engineering, Customer Service, Analytics, and external partners.

• Coordinate Fraud initiatives from planning through implementation, ensuring responsibilities, dependencies, decisions, and next steps are clear and followed through.
• Own and continuously improve Fraud operational documentation, including SOPs, playbooks, process maps, and working instructions, keeping them aligned with evolving workflows, tools, and fraud patterns.
• Identify process gaps, inefficiencies, and unclear ownership and turn them into scalable, repeatable ways of working across internal teams and external partners.
• Act as a central point of coordination across Fraud, Product, Engineering, Customer Service, Analytics, and vendors, translating operational needs into clear and actionable requirements.
• Support operational readiness for launches, incidents, new controls, tooling, and process changes, ensuring teams have the information and structure needed for successful implementation.
• Partner with subject matter experts to translate Fraud expertise into effective training, guidance, and calibration routines that support consistent execution and quality across teams.

Who You Are

• You have experience in program management, operations, process management, Fraud, Trust & Safety, or a comparable role where you have coordinated complex initiatives across multiple teams.