Customer Success Team Lead (German-speaking)

Drive the team's upsell performance

• Coach CSMs on spotting and running framework and service upsells within their books
• Keep the team's upsell pipeline clean and be accountable for the team's upsell number

Run your own portfolio

• Manage customers end to end: implementation, audit readiness, ongoing compliance, and upsell within those accounts
• Stay close enough to the day-to-day work that your coaching is grounded in it

ABOUT YOU

This is a player-coach role where you'll be 60-70% hands-on operating with your own book of business, and 30-40% conducting management tasks. You'll be the line manager for all CSMs and run 1:1s, feedback loops, onboarding, and provide inputs to performance reviews and career development, while keeping a reduced portfolio of your own customers (because we don't think you can coach CSMs well on work you don't do).

• You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this isn't a first step into management
• 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand customers
• Fluent German and English as our CSM team works with customers in both
• Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach others toward one
• You've built automations or AI workflows for yourself or your team, not just used chat tools, and you'd want to do the same here.
• Structured and direct in feedback; you can run a hard performance conversation without the Head of CS in the room
• You work well in a written-first remote team: clear specs and updates over meetings, high ownership, low need for synchronous oversight

NICE TO HAVE

• Experience in compliance, information security or GRC (ISO 27001 or TISAX in particular)
• You've built or reworked a CSM onboarding programme before
• You've worked in a fully remote team of a similar size

INTERVIEW PROCESS

1. Screening call with Steve, our recruiter

2. Interview with Kuba, Head of Customer Success

3. Take-home challenge

4. Challenge interview with Kuba and Fabiola, our CEO

5. Culture interview with Grigory, CTO

6. Meet for a final lunch in-person with Kuba (we'll fly you!)

WHAT WE OFFER

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success.
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!).
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Wir zeigen einen Auszug und einen Link je Anzeige, und den vollen Text, wenn die Quelle es erlaubt. Genannte Marken und Logos gehören ihren Inhabern.

Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung

Veröffentlicht am 03. Nov. 2026

"visa support" · "relocation package"

Veröffentlicht am 03. Nov. 2026