Customer Support NL/ENG - Working Student

ABOUT YOU

• Initial experience in customer support, client services, or another user-facing role
• Business-fluent English (C1/C2) and Dutch (native or C1+)
• Experience in fintech, SaaS or banking is a plus
• Interested in a long-term path at Moss

In addition, here are the skills and attributes we are looking for:

• Solves customer problems efficiently and with empathy
• Adapts tone to different customer personalities and stays calm in stressful conversations
• Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
• Writes and speaks clearly, in both Dutch and English
• Reliable and comfortable working as part of an onsite team

About Moss

Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.

Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C https://www.getmoss.com/magazine/moss-series-c?origin-page=en-us%2Fcareersled by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.

We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA https://www.linkedin.com/company/moss-finance/life/c2ac8184-5388-4962-ad07-e0bcbfe080f0/?viewAsMember=true: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:

• Top-of-market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy https://www.getmoss.com/privacy-policy.

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung