Customer Relationship Manager

Key Responsibilities

• Policy & Regulation Analysis: Conduct in-depth research on hydrogen policies, subsidy mechanisms, green certification standards, and regional entry barriers across key European markets…
• Customer Needs Mapping: Identify target segments (heavy-duty fleets, logistics operators, stationary power, port/mining microgrids)
• Market Entry Strategy: Develop go-to-market roadmaps, including channel partner screening, localized pricing models, technical demo planning, and POC pilot frameworks.
• Lead Nurturing & Commercial Support: Build initial lead pipelines, participate in early technical exchanges, trade shows, and commercial negotiations…
• Product Market Access & Regulatory Compliance: Lead the regulatory compliance assessment for Chinese-made PEM fuel cell systems entering the European market. Manage mandatory certification processes (CE, ATEX, UN ECE R134/R107, etc.). Liaise with EU and national regulators to ensure full lifecycle compliance with local laws, environmental directives (RoHS, REACH), data privacy (GDPR), and carbon footprint disclosure requirements. Establish compliant documentation archives and localized technical file systems.
• Role Evolution: Upon project completion, transition into a Regional Sales Agent or Permanent European-Based Employee based on performance and strategic fit, responsible for commercial execution and team scaling.