Customer Service Representative (German-speaking)

Introduction

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Service Representative at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

If you care about making public transit work better for real people - see the impact we're having in the around the world - this team is where that commitment comes to life every day.

This job can be done remotely, as long as you are based in Germany.

What You’ll Do:

• Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
• Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
• Care for customer satisfaction and ensure that issues are resolved.
• Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Who You Are: