Retail Operations Coordinator Madrid (m/f/d)

Your tasks

• Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
• Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
• Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
• Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
• Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
• Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
• Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
• Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
• Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
• Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
• Create positive buying experiences through personalised, service-oriented customer care.
• Support the management and development of employees, including daily coordination and delegation of tasks.
• Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.