Quality Manager (f/m/x) - Complaint Governance & Process Excellence

Your profile

You are a strong match if you combine experience in Quality Management with a strong process governance mindset, analytical skills and the ability to collaborate effectively across functions and countries.

Ideally, you bring the following qualifications and strengths:

• Degree in Quality Management, Life Sciences, Healthcare, Engineering, Business Administration or a related field
• Professional experience in Quality Management, Complaint Management, process governance or a comparable role within a regulated environment
• Strong knowledge of quality management systems, compliance requirements and process governance principles
• Expertise in Complaint Management processes and the ability to provide structured guidance, troubleshooting support and subject matter expertise to diverse stakeholders
• Analytical skills with the ability to interpret performance data, identify risks and gaps, and derive effective improvement measures
• Stakeholder management and communication skills with the ability to collaborate effectively across functions, countries and organizational levels
• Continuous improvement mindset combined with a high degree of ownership, accountability and solution-oriented thinking
• Fluent English skills

Our benefits

• Culture & cooperation: An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after-work events for internal networking.
• Work-life balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave.
• Additional benefits: Attractive compensation package including Christmas and vacation pay, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen.
• Health & wellbeing: Subsidised EGYM Wellpass with access to 13,500 studios, plus in-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, and general health management.
• Mobility: Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad.
• Social responsibility: Various opportunities to get involved in different sustainability and charity initiatives, climate-friendly and respectful use of resources.

Did we spark your interest?

Did we spark your interest? Then we look forward to receiving your application.

Contact:

Ronja Schröder | Mail:

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung