Operational Excellence Specialist EMEA (f/m/d)

Process Improvement & Demand Management

• Capture and document process improvement demands.
• Create and manage tickets in Jira and align with regional OET teams and domain owners.
• Coordinate with other regional OET teams to ensure consistency.

Application Rollouts & Testing

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
• Conduct GAP analyses, gather country feedback, and define operational blueprints.
• Organize release note management and coordinate testing with country OETs.
• Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• Set up and maintain and analyse dashboards for operational KPIs.
• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• Provide 2nd level support.
• Track support reporting and aim to reduce 2nd level workload.

What you bring

Required Skills & Competencies

• Strong organizational skills with a structured and proactive working style.
• Excellent verbal and written communication skills.
• Confident public speaking and facilitation abilities.
• Professional proficiency in business English.
• High-level presentation skills .

Additional Requirements

• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
• Readiness to travel within the EMEA region for workshops, trainings , and project coordination.

Tools & Systems

• Microsoft Office Suite: Word, Excel, PowerPoint
• Project & Collaboration Tools: Jira
• Internal Systems: ROCS (basic functionality to be learned)

Business Unit

Air & Ocean

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung