First Level Support Logistic (f/m/d)

Introduction

As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

Your responsibilities

In this role, you support the smooth running of operational processes by handling support requests, quality checks, and inventory-related tasks. Your meticulous and team-oriented approach contributes to efficient order processing.

• You serve as the first point of contact for operational issues in warehouse logistics, working closely with the on-site teams
• You assist employees with questions and disruptions related to logistics processes and systems
• You receive, analyze, and support the resolution of problems in the areas of goods receipt, goods dispatch, order picking, or disposal
• You document process and system disruptions in a clear and traceable manner and escalate complex cases to the appropriate interfaces
• Through your structured way of working, you help standardize and continuously improve processes

Your skills

• Ideally, you already have experience in first-level support in logistics or in a comparable operational environment
• You have a solid understanding of logistics workflows and operational processes in warehouse logistics
• You are comfortable working with digital systems; knowledge of warehouse management, ERP, or ticketing systems is an advantage
• You work carefully, document in a traceable manner, and maintain an overview even when handling multiple topics simultaneously