Junior Customer Programs Manager DACH (m/f/d)

HERE'S HOW YOU'LL MAKE A DIFFERENCE:

• Monitor existing customers' health and launch scaled campaigns to boost upsells and retention.
• Analyze data and identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products.
• Create, drive, and iterate 1: many programs and initiatives to implement 1 to many customer engagement strategies that can efficiently and effectively drive customer results at scale (e.g., email campaigns, office hours, targeted customer consultations).
• Partner with CSMs, AEs, Product, and Marketing to drive a 1 to many experiences within the team’s book of business.
• Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities within your book of business (500 to 1000 accounts)
• Be a SoSafe operational champion and lead-by-example to ensure data hygiene in our internal CS Tool, Salesforce etc.

WHAT MAKES YOU A GREAT FIT:

• 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role.
• Experience with SaaS tech stack (Salesforce, Highspot, Planhat, AI tools etc.)
• Diplomacy, tact, and poise when under pressure working through customer issues and escalations.
• Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results.
• Comfortable demonstrating product functionality (with training); ability to provide a comprehensive overview of key business use cases.
• Self-motivated, proactive team player with innovative ideas to inspire customer growth, loyalty, and adoption.
• German and English business proficiency. Dutch is a plus!

Nice to have:

• Project Management certifications (Prince2, PMI or equivalent)

WHAT WE OFFER*

• Work/Life balance: Flexible hours, 33 vacation days, and parental leave support
• Wellbeing and financial support: Access to Open Up, Corporate Discounts, Wellbeing & Fitness Benefits
• Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
• And the list goes on: Tech equipment, referral bonuses, an individual development budget, dog-friendly HQ
• Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.

About Us

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.

Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung