E-Commerce Manager Germany, Switzerland, Denmark & Sweden (maternity cover)

Acting as the key interface between local and central teams, the E-Commerce Manager leads cross-functional collaboration across merchandising, marketing, CRM, digital media, customer service, supply chain, and IT to deliver a seamless, consistent, and high-performing omnichannel customer journey.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Digital Business Strategy and Execution

• Define and execute the e-commerce roadmap across owned channels and third-party platforms in alignment with Central and regional business objectives.
• Secure local online assortments, pricing, and campaigns are in line with overall commercial strategy
• Monitor and analyze business performance, customer behavior, and market trends to identify growth opportunities and drive data-informed decisions.
• Oversee the integration of brand storytelling and commercial impact in digital initiatives
• Identify and develop new digital business opportunities while ensuring alignment with the brand's positioning and long-term strategy.

Campaign Management and Channel Optimization

• Plan with RGDA seasonal activations & and promotional events
• Collaborate with CRM, paid media, and content teams to ensure consistent and effective campaign execution across digital touchpoints.
• Optimize merchandising logic, product availability, and digital shelf execution
• Supervise SEO & GEO, and on-site search to drive qualified traffic

Experience and Operations Oversight

• Ensure smooth e-commerce operations, including order management, fulfillment, and returns
• Collaborate with Central eCom and tech teams to improve site usability, navigation, and personalization
• Partner with customer service and supply chain to resolve service issues and ensure operational excellence and customer satisfaction.
• Lead continuous improvements on platform features, tools, and integrations in close collaborations with Central IT teams.

Leadership and Stakeholder Management

• Lead and develop the team of e-commerce specialists and merchandisers
• Align priorities and performance metrics across internal teams and external partners
• Prepare business reviews and performance reports for senior leadership
• Contribute to budget planning and forecast alignment

Do not hesitate to apply if you have… or if you are …

• Sales forecasting and budgeting experience
• Skilled at providing the best Customer Journey & CRO
• Good Data Analytics & KPI management skills
• Experience with Commercial operations incl. pricing and promotions
• Experience with managing a Trading calender & activity planning
• Catalogue & Category performance skills
• Customer Relationship & Customer Service Management skills
• Application Commerce & Optimization experience
• SEO & GEO experience
• OMNI channel understanding and experience
• Web PL Management experience
• SFCC experience is a plus
• Strong Hands-on mentality
• Able to work in agile & flexible environment
• Problem Solving skills
• A Strategic Thinker
• Good at Decision Making
• Adaptability & Collaboration skills

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung